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Privacy Policy

At Los Refugios del Alce, we take the privacy of our users very seriously. This Privacy Policy describes how we collect, use, disclose and protect the personal information you provide to us when you visit our website.

Collection of Personal Information

When you use our website, we may request certain personal information from you in order to provide you with our services and respond to your inquiries. The personal information we collect may include, but is not limited to, your name, email address, phone number and booking preferences.

Use of Personal Information

The personal information we collect is used for the purpose of:

  1. Manage your reservations and provide you with the services you have requested.
  2. Communicate with you to respond to your inquiries, comments and requests.
  3. Send relevant information about promotions, news and special events related to Los Refugios del Alce, provided that you have given your consent to receive such communications.
  4. Improve and personalize your experience on our website.

Disclosure of Personal Information

We undertake not to sell, rent or share your personal information with third parties, except in the following cases:

  1. To comply with legal, regulatory or judicial requirements.
  2. With your prior consent to share your information with selected third parties for specific purposes, such as transportation services, additional activities, etc.
  3. In the event that Los Refugios del Alce is acquired by or merged with another entity, in which case your personal information may be transferred to the new owners in order to continue providing you with the requested services.

Information Security

We take reasonable steps to protect the personal information you provide to us against unauthorized access, disclosure or destruction. We use technical and administrative security measures to ensure the confidentiality and integrity of your data.

Links to External Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or the content of such sites. We recommend that you review the privacy policies of those sites before providing them with your personal information.

Changes in the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without notice. We recommend that you check this page periodically for changes. Your continued use of our website following any changes to the Privacy Policy will constitute your acceptance of those changes.


If you have any questions, concerns or requests regarding our Privacy Policy, please feel free to contact us through the contact details provided in the contact section of our website.

Thank you for trusting Los Refugios del Alce!