Frequently asked questions about our holiday houses in Chiclana
FAQ: booking and payment
How do I book a house?
Message us on WhatsApp or use the contact form with your dates and the number of adults and children. We will tell you which houses are free and confirm the price of your stay. You can compare all five in our guide to holiday houses in Chiclana.
How much do I pay to confirm?
A booking is confirmed with 25% of the total and a €100 deposit. The balance is paid on arrival.
When is the deposit returned?
After the house has been checked at the end of your stay.
Can I cancel?
Cancellation is free up to 30 days before arrival, with a justified reason. For other cases, tell us your situation and we will look at it.
What are the check-in and check-out times?
Check-in is at 5 pm and check-out at 12 noon. Ask us before you come if you need different times.
What is included?
Water, electricity, sheets, towels and a blanket. The house is cleaned before you arrive.
The houses
How many people does each house sleep?
Rincón del Chico sleeps up to 10, Casa Alce up to 8, and Casa Ferro, Casa Dafer and Casa Joal up to 6 each. Larger groups can book several houses.
Is the house shared with other guests?
No. Each house is rented whole, with its own plot and private pool.
What do all the houses have?
A living room with kitchen, air conditioning, a fireplace, a barbecue, a private pool, an individual plot and private parking in front of the house.
Is firewood included?
The first use of firewood is included in winter.
Do you have a cot?
Guests with babies tell us they used one without any trouble. Let us know when you book so we can have it ready.
The pool
Is the pool private?
Yes. Each house has its own pool, for the exclusive use of the people staying there.
Is it heated all year round?
Yes, all five houses have a heated pool that can be used 365 days a year. Ask us about the heating conditions for your dates.
Does it have a cover?
Yes, the pool has a cover. Keep this in mind if you travel with children who cannot swim yet.
House rules
Can we hold parties or events?
No. The houses are not rented for parties or events, or for loud music or other disturbance, at any time of day. This is a condition of the rental contract and breaking it means eviction. A quiet family meal is welcome.
Are pets allowed?
They need prior authorisation and there may be a supplement. They cannot swim in the pool or use the house equipment. Tell us about your pet before booking.
What fuel does the barbecue use?
Charcoal only.
Is there an area for children?
Yes, an enclosed playground for guests only.
The area
Where are the houses?
Calle Camino del Alce, Cortijo del Sotillo, Chiclana de la Frontera (Cádiz), near Novo Sancti Petri.
How far is the beach?
La Barrosa beach is a 10-minute drive and has almost 8 kilometres of sand.
What is there to do nearby?
Novo Sancti Petri, Conil at 15 to 20 minutes, Cádiz at 30 to 35 minutes and Zahara de los Atunes at about 45. You can read what other guests say in the reviews.
Are there supermarkets nearby?
Yes, less than five minutes away by car.